Questions families often ask

There's rarely one clear moment. Often it's a few small things adding up: meals being skipped, the house getting harder to keep up, a fall or a near miss, missed appointments, or you feeling stretched thin. If you're wondering, that's usually a good time to talk. We can help you think it through, with no pressure to start anything.

Home health care is medical care at home, like nursing, wound care, or physical therapy, usually ordered by a doctor. Home care, which is what we do, is help with everyday life: bathing and dressing, meals, housekeeping, errands, rides, and companionship. Many families have both at the same time, and we're glad to work alongside a home health team.

That depends on what your family needs, and we'll always be honest about timing when we talk. [Typical timeline, for example: often within a few days of our first conversation.]

This is very common, and it's completely understandable. Nobody likes the idea of a stranger in their home, and accepting help can feel like giving something up.

We go slowly and start gently, often with time spent over coffee and conversation. We focus on companionship and building trust first. Once someone feels comfortable with their caregiver, the rest usually follows in its own time.

Yes, and many of the families we work with do. We can talk by phone or video, and we'll keep you up to date on how things are going, so you're part of the care even from far away. [How you share updates with families who live away, for example: a call after the first week, then regular check-ins.]

We serve all of Palm Beach County, including:

Boca Raton, Boynton Beach, Delray Beach, Greenacres, Highland Beach, Jupiter, Juno Beach, Lake Worth Beach, Lantana, Loxahatchee, North Palm Beach, Palm Beach, Palm Beach Gardens, Palm Springs, Riviera Beach, Royal Palm Beach, Tequesta, Wellington, West Palm Beach, and the Glades communities of Belle Glade, Pahokee, and South Bay.

If you're not sure whether we come to your area, just ask.

We look for people who are kind, patient, and dependable, and who genuinely enjoy this work. Every caregiver is interviewed and hired by us, passes a Level 2 background screening through the State of Florida, has their references checked, and is trained by us before they care for anyone.

Yes. Every Loving Touch caregiver is either a Home Health Aide (HHA) or a Certified Nursing Assistant (CNA).

A Home Health Aide has completed formal training in personal care and home health support, like bathing, dressing, and helping someone move around safely. A Certified Nursing Assistant has completed similar training and also passed a state certification exam. Whichever they are, every caregiver is supervised by our registered nurse.

Yes. Every caregiver passes a Level 2 background screening through the State of Florida before they care for anyone. We also check references with past employers and families.

Employees. Every caregiver is hired, trained, and supervised by us. They aren't contractors sent from somewhere else, so we know them, and we're responsible for them.

Yes, always. Before the first shift, you and your loved one meet the caregiver we've matched, so the first day starts with a familiar face.

Just tell us. Sometimes two people simply don't click, and that's all right. We'll find another caregiver who suits your loved one better.

We keep the same caregiver with your family whenever we can, so the person you're caring for isn't opening the door to someone new every week. If your schedule needs more than one caregiver, we'll introduce each of them to you.

[Languages your caregivers speak, for example English, Spanish, Haitian Creole, and so on.]

If there's a language your loved one is most comfortable in, tell us, and we'll do our best to match it.

We'll let you know as early as we can, and we won't leave your loved one without help. [How you arrange a backup caregiver, and whether families meet them ahead of time.]

Yes. We're licensed by the State of Florida Agency for Health Care Administration (AHCA), license #[LICENSE NUMBER].

[Insurance details: for example liability insurance, bonding, and workers' compensation.]

Everyday, non-medical help at home: bathing, dressing, and grooming; meals; light housekeeping and laundry; errands, groceries, and rides to appointments; companionship; medication reminders; help after a hospital or rehab stay; memory care support; overnight care; comfort alongside hospice; and respite for family caregivers. Visits are at least 4 hours, and care can go up to overnight or around the clock. More about our care

Because we're a non-skilled home care agency, our caregivers don't do medical tasks like injections, wound care, or nursing care. If your loved one needs those, we're happy to work alongside a home health agency or nurse who provides them.

[Wording approved by our registered nurse: exactly what our caregivers can do with medications.]

Yes. We offer patient, calm companionship and steady routines for people living with Alzheimer's, dementia, and memory loss, and we keep the same caregivers whenever we can, because familiar faces matter. [How your caregivers are trained to support someone living with memory loss.]

Yes. We can help with settling back in at home, meals, getting around safely, and getting to follow-up appointments, for as long as the extra help is needed. Some families have us for a few weeks; others decide to keep going.

Yes. We can have someone there through the night, or around the clock, so everyone in the house can rest easier. We'll talk through what makes sense for your family. [How overnight and 24-hour care is arranged, for example awake overnight shifts or live-in care.]

Yes. Hospice teams visit at set times, and many families want someone there in between. Our caregivers offer companionship and personal care that works together with the hospice nurses and staff, so your loved one has a familiar, comforting presence at home.

Yes, every visit is a minimum of 4 hours. That gives your caregiver time to settle in, get to know your loved one, and help without rushing from one task to the next. Over time, those unhurried hours are what turn a caregiver into a familiar, trusted face.

[Whether care is available on weekends and holidays.]

[Whether caregivers drive their own car or the client's, how mileage works, and any limits.]

Pets are often a big part of someone's day, and we understand that. Please tell us about any pets when we talk, so we can match a caregiver who's comfortable with them. [Whether caregivers can help with feeding or walking pets.]

We create the care plan together with you, your loved one, and our registered nurse. Our nurse checks in regularly, and we update the plan whenever your loved one's needs change.

Most families pay privately (out of pocket), and many use long-term care insurance. We're happy to talk through what makes sense for your family.

Every family's situation is different. Cost depends on how many hours of care your loved one needs and what kind of help is involved. Give us a call and we'll talk it through with you.

No. Medicare and Medicaid generally don't cover the kind of non-medical, everyday help we provide, and we don't accept either. We work with private pay and long-term care insurance.

Yes. We work with long-term care insurance and can help with the paperwork your policy requires. [Confirm billing details.]

[Whether there's a contract, a minimum commitment, or a deposit.]

[How much notice you need to change or cancel a visit, and how to let you know.]

Whether you live down the street or out of state, you'll hear from us when something changes, and you can always call to ask how the week went. [How updates are shared, for example: phone calls, texts, email, or a care log in the home.]

Call us at (973) 495-2003. Our office is open Monday to Friday, 9am to 5pm, but you're welcome to call us anytime. If we miss your call, we'll get back to you as soon as we can. [If you have an after-hours or on-call number for urgent questions, add it here.]

In a medical emergency, our caregivers call 911 first. Then they'll make sure you and our office know right away. You can reach us at (973) 495-2003. Our office is open Monday to Friday, 9am to 5pm, but you're welcome to call us anytime. If we miss your call, we'll get back to you as soon as we can. [Confirm your emergency procedure, including who is contacted and in what order.]